Using Yellowbook360

What can I do in the Yellowbook360 Business Center?

The Yellowbook360 Business Center provides you with the tools and services you need to maximize your marketing efforts and make your business a success! With the Yellowbook360 Business Center, it's easy to track the performance of your ad campaigns, edit your business profile, monitor your online reputation, view billing statements, and more.

What is MyAdvertising?

MyAdvertising is your resource for everything Yellowbook. From tracking the performance of your campaigns, viewing account details, to paying your bill. MyAdvertising is the place where you can get access to all the information you need.

Select the MyAdvertising icon to access this application.  After entering your account number and billing phone number, you will have immediate access to MyAdvertising.

What is ChatterHub?

ChatterHub is our reputation management tool which is now part of the Yellowbook360 Business Center. ChatterHub aggregates all the online chatter about your business into one central location, making it easy to monitor and protect your online reputation. ChatterHub is a convenient, time-saving tool that helps you stay on top of what is being said online about your business and allows you to quickly respond to reviews, mention, and posts, engaging your audience at the right time!

Select the ChatterHub icon to access this application.  The first time you access this, the system may prompt you to claim you business listing if you haven't done that already.  Once we have the most up to date info about your business, you can access ChatterHub.  Please note, it may take up to 24 hours after activation before you can view information about your business.

My Business Center Account

You can access your MyAdvertising and ChatterHub account from the My Business Center Account on the homepage. 

Accessing MyAdvertising

Select the MyAdvertising link from the My Business Center Account to access the application.  After entering your account number and billing phone number, you will have immediate access to MyAdvertising.

Accessing ChatterHub

Select the ChatterHub link from the My Business Center Account to access the application.  The first time you access this, the system may prompt you to claim you business listing if you haven't done that already.  Once we have the most up to date info about your business, you can access ChatterHub.  Please note, it may take up to 24 hours after activation before you can view information about your business.

Business Information tab

The Business Information tab is the place where you can update the content displayed in your business listing on yellowbook.com. Provide potential customers with all the details about your business, such as store hours, payment types, products/services available, special offers and more!

In the Business Information section, you can claim a business, add business locations, and edit business information, such as details about the products/services offered at each location.

Claim your business /or select other business locations

If you are the official business owner/representative, Yellowbook360 allows you to claim all of your businesses and business locations.  Claiming your business means that you are verifying that you are the official owner/representative of the business.  This helps you to keep track of all of your businesses and locations from one central location.

1. Click the Edit a Different Business button.

2. Enter information for the provided fields:

  • Business Name

Contact Us

  • Location

1. Select Zip OR City/State from the drop-down menu.

2. Enter your zip code OR enter your city and select your state from the menu.

  • Telephone #

3. Click Search.  A list of business will appear at the bottom of your page.

4. Select your business and click Next.

5. This page allows you to add, edit, or delete information about your business.  Information you provide on this page is structured so that customers can find your business easily.

6. Click Next when you are finished.

7. You have the option to provide details about what your business does.

  • Select yes, if you wish to select from the line of business your business is in.

  • If your line of business is not available OR you feel that the information already entered is sufficient, select No, the general information covers me ok. (Yellowbook adds business types frequently.  Please check back to see if your line of business has been added.)

8. Once you have verified all the information is correct, click Finish.  You will be asked to verify that you are the official representative of the business.

9. Once you verify that you are the official representative, your information will remain pending while Yellowbook reviews your information.  Yellowbook will notify you when it has been approved.

Update business listing information

If you would like to add or edit information about a business that you have already claimed:

1. Select the business from the drop-down menu.

2. Follow the steps from the Claim your business /or select other business locations, beginning with Step 4.

Yellowbook360 Site Links

Yellowbook360 has helpful links in the upper-right corner of the application that can be accessed from the various area of the application.  From these global links, you can access My Business Center Account, My Business Information, Sign Out, Settings, Contact Us, and this Help through these links. 

My Business Center Account

Click the My Business Center Account link from the upper-right of your screen to return to the Yellowbook360 homepage/My Business Center Account.  From here, you can choose another application or update your business information.  Please refer to the My Business Center Account section for more information on this section.

My Business Information

Click the My Business Information link from the upper-right of your screen to view the My Business Information tab where you can edit or add business location.  Please refer to the Business Information tab section for more information on this section.

Sign Out

Click the Sign Out link to exit the application and protect your personal business information from being accessed. You will be asked to sign back in if you want to access the application again.

Settings

Click the Settings link to make changes to your personal account.  You can change your password from the Settings link.

Change password

To change your password:

1. Click the Change My Password button.

2. In the new window, type your Current Password.

3. Type in a New Password*.

4. Type your password again in the Confirm New password box.

5. Click OK.

6. Click Finish to return to the Yellowbook360 homepage.

* Your password must meet these minimum requirements:

  1. Must be at least 6 characters long.
  2. Must contain at least one letter.
  3. Must contain at least one number or special character.
  4. Cannot contain the following words:

  • Password

  • Yellowbook

  • Advertiser

  • Business

Contact Us

The Contact Us link provides you with the opportunity to express any questions, concerns, or feedback to a Yellowbook Representative.  Selecting this link provides you with contact information for our customer service representatives. 

To reach Yellowbook book, call 1-800-YB-YELLOW(1-800-929-3556) or e-mail us at  BusinessCenter@yellowbook.com.

Help

Click the Help link from the various areas of this application to access Help specific to the area that you are working in and viewing. 

MyAdvertising Help

This Help section is designed to provide you with step-by-step instructions on how to navigate your way through and use the MyAdvertising application. In most cases, this section is organized according to the order of the tabs that appear on the MyAdvertising homepage.  Also included in this section is information that is not tab-specific; this information is integrated within the tab-specific format.  

Getting Started

This section provides you with the information that you need to setup your MyAdvertising account so you can start using the application and access your advertising account information. 

Sign In

When you click MyAdvertising from the YB360 homepage, you may be asked to sign into your MyAdvertising page, to sign in:

1. Type Your current email address (or Email) in the Sign In box.

2. Type your Password in the Sign In box.

3. Select the Keep me signed in box to stay signed in for future sessions.

4. Click the Sign In button to access MyAdvertising. 

Register your Business

Registering your business links your account with your business(es) and is required for Yellowbook360 Business Center and your MyAdvertising application integration.  This step should be completed immediately, after you have received your activation email and click the MyAdvertising  application.

You must claim one of your business profiles to register your business with your account to integrate YB360 with MyAdvertising and have your business-specific information appear:

1. Click the link from the activation email that was sent to you following the Sign In process that you already completed.  Check your Inbox for this email with the link.  Type information for the following in the Sign In section:

a. Email

b. Password

In order to associate one of your business accounts with MyAdvertising, you will be directed back to the Yellowbook360 Business Information tab to claim your location.

2. Provide information for the fields:

a. Business Name

b. Location

i. Select Zip or City/State from the drop-down menu.

ii. Enter your zip code OR enter your city and select your state from the menu.

c. Telephone #

3. Click Search.  A list of businesses will appear at the bottom of your page.

4. Select your business and click Next.  The resulting page allows you to add, edit, or delete information about your business.  Information you provide is structured so that customers can find your business easily, it is beneficial to you and your business to complete as much information as possible.

5. Click Next when you are finished.

6. You have the option to provide details about what your business does.

a. If you select yes, select from the line of business your business is in.

b. If your line of business is not available OR you feel that the information already entered so far is sufficient, select No, the general information covers me ok. (New business types are added frequently, so please check back to see if your line of business has been added.)

7. Click Finish once you have verified all of the information is correct.  You will be asked to verify that you are the official representative of the business.

8. Once you verify that you are the official representative, your information will be pending.  Yellowbook will review your information and notify you when it has been approved.  You will then be able to access that location in your MyAdvertising account.

Note: Your account may take 1 business day to activate and compile your business's information.

If you are unable to register, it is possible that you waited too long to activate your account when you signed up to use the Yellowbook 360 Business Center. Please call 1-800-YB-YELLOW (1-800-929-3556) and ask the Customer Service representative to help you register your account or email us at BusinessCenter@yellowbook.com

Select your Business and Locations

If you have already associated your Yellowbook account number with your Yellowbook360 account, you'll be directed to choose which locations you'd like to view in MyAdvertiser when you click the MyAdvertiser application.

To choose businesses and locations that you want to view in MyAdvertiser:

1. Select the checkboxes next to the businesses/location you want to view.

2. Click the Next button.

Update your Address Book

Add the Yellowbook360 email address, BusinessCenter@yellowbook.com, to your address book, your contact list, or your trusted senders list.  The following instructions are for Microsoft Outlook—for all other email providers, refer to your individual provider's Help section or contact your provider.

  1. From your Microsoft Office Inbox, click the drop-down arrow located on the right side of the New button that appears in the upper-left corner.
  2. From the drop-down menu, select the Contact link.
  3. Enter Yellowbook Business Center into the Full Name field.
  4. Enter BusinessCenter@yellowbook.com  into the E-mail field.
  5. Enter any other information you would like into the remaining fields.
  6. Click the Save & Close button.

Sign Out

To close the MyAdvertising application and protect your account information:

  1. Click the Sign Out link located in the upper-right corner from any page.
  2. Click Yes in the new window. You are signed out and return to the Yellowbook360 home page.

Contact Customer Service

To call Customer Service with Business Center questions:

  1. Click the Contact Us link located along the top of your homepage. 
  2. Call Customer Service at 1-800-YB-YELLOW (1-800-929-3556) or click the email link to send us your questions.  Customer Service is open Monday through Friday from 8 am-7 pm EST.

MyAdvertising Account Settings

Account settings options help you customize how you access and use your account. Refer to the following section to add businesses or business locations to your account, change passwords, add user accounts, and select your billing options.  

My Business Center Account

Click the My Business Center Account link along the top-right of your screen to return to the Yellowbook360 Business Center homepage.  You can choose another application, or update your Business Information from this page.

My Business Information

Click the My Business Information link along the upper-right of your screen to return to view the Business Information tab where you can edit or add business locations.  Please refer to the Business Information tab section for more information on this feature.

Settings

You can change your account settings to help you work more efficiently in MyAdvertising.  Account settings include password options, adding and deleting accounts, account viewing, email correspondence and options regarding how you receive your billing information.

The Settings link appears in the upper-right corner and contains the following items:

Change Password

To change an existing or temporary password:

  1. Click the Settings link located at the top of your homepage.
  2.  Select the Change Password link from the drop-down menu.
  3. Enter your Current Password in the box. In some cases, this may be your temporary password.
  4. Type a New Password and retype this password into the Confirm New Password box.
  5. Click Ok. You have reset your password.

Manage Accounts

You can add and delete your advertising accounts in addition to changing your default account and your account view.  Adding users to your account allows more than one person to view your account information.  To add a user to your account, follow the Error! Reference source not found. and Error! Reference source not found. instructions provided in this Help. The new user must sign up with an email address and password that are different from the original user's email address and password.

Add an Account

To add an account to manage through the Business Center:

  1. Click the Settings link located along the top of your homepage.
  2. Select Manage Accounts from the drop-down menu. The Manage Accounts window appears.
  3. Located on the left is a list of Related Accounts. Drag the accounts you want to manage through the Business Center from this list to the Registered Accounts list on the right.
  4. If an account that you would like to manage is not already located in the Related Accounts box, type the Account Number and billing Phone Number for the account and click Add. This account will now appear in the list of Registered Accounts.
  5. Click the Close button when you are done managing your accounts.

Remove an Account

To remove an account from the Business Center:

  1. Click the Settings link located along the top of your homepage.
  2. Select Manage Accounts from the drop-down menu. The Manage Accounts window appears.
  3. Click the account number for the account that you want to remove from the Registered Accounts column.  The account is highlighted.
  4. Click the Remove button and select Yes from the confirmation window.  The account no longer displays in the Registered Accounts. 
  5. Click the Close button when you are done managing your accounts.

Change your Default Account

Your default account is the account that your Business Center opens up to when you login.  To change your Default Account:

  1. Click the Settings link located along the top of your homepage.
  2. Select Manage Accounts from the drop-down menu. The Manage Accounts window appears.
  3.  Select an account from the list of Registered Accounts and then click the Make Default button.
  4. Click Close when finished.

View a Different Account

If you have multiple accounts within the Business Center, you can easily navigate throughout these accounts by selecting from the account drop-down.  To view your other accounts within the Business Center:

  1. Click the bar located in your account summary information that displays along the top of the screen. A drop-down menu with all of your managed accounts appears. 
  2. Select the account that you would like to view from the menu. The page information is updated with that account information. 

Email Opt In/Out

You are encouraged to join Yellowbook's email list in order to stay informed of new products, promotional opportunities, professional networking and social opportunities, research initiatives and feedback opportunities. Those who opt in will receive emails bringing them up-to-date with the new and exciting ways Yellowbook is helping advertisers achieve business success.

To opt in or out of receiving emails:

  1. Click the Settings link located along the top of your homepage. Select Email Opt In/Out from the drop-down menu.
  2. To receive emails from Yellowbook, select the I wish to receive updates and information from Yellowbook checkbox. Alternatively, unselect the checkbox to cancel your subscription.
  3. Select the New Product/Promotion Information and Surveys and Advisory Groups checkboxes to receive emails regarding those specific subjects.

Note: If you have joined Yellowbook's email list and are not receiving emails in your inbox, check your Junk/Spam email folder. To inquire about the Email Opt In/Out feature, call 1-800-YB-YELLOW (1-800-929-3556) or email us at BusinessCenter@yellowbook.com.

Billing (Paperless Billing Option)

Your billing statements are now posted as a PDF in the MyAdvertising application. You can choose the Paperless Billing Option to receive notifications via email when a PDF of your bill is ready to be viewed in the Business Center.   

To receive your bill(s) by email:

  1. Click the Settings link located along the top of your homepage.
  2. Select Billing from the drop-down menu. The Billing Settings window appears displaying your accounts.
  3. Select the Paperless checkbox for any account that you no longer wish to receive a paper statement.  You can select multiple accounts.
  4. Confirm that the Email address appearing alongside the account that you just selected has the email address where you want to receive the notification.  Your new paperless bill is now ready to be viewed in the Business Center.  To change this email address, click within the email field and delete the current address and type a new address.  Click outside of the line to complete the change.
  5. Click the Save button to save your changes and close the window.

To change from paperless billing to receiving a paper bill:

  1. Click the Settings link located along the top of your homepage.
  2. Select Billing from the drop-down menu. The Billing Settings window appears displaying your accounts.
  3. Unselect the Paperless checkbox for any account that you want to receive a paper statement for.  Unselecting the checkbox will reinstate this particular account for paper billing.  You can select multiple accounts.

Click the Save button to save your changes and close the window.

Contact Us

The Contact Us link provides you with the opportunity to express any questions, concerns, or feedback to a Yellowbook Representative.

1. Click the Contact Us link in the upper-right corner of the page.  A new window opens.

2. Contact information for our customer service representatives is provided.

3. Call 1-800-YB-YELLOW(1-800-929-3556) or e-mail at BusinessCenter@yellowbook.com.

MyAdvertising Navigation Tabs: 
Accessing and Using Tabs and Functionality

The following information provides an explanation of what you are looking at in the MyAdvertising section and is provided to help familiarize you with the layout and usage instructions. The information here is listed in the order of the tabs as they appear in MyAdvertising. 

View Basic Account Summary Information

A summary of your general account information is located above the tabs on the MyAdvertising homepage. It is viewable immediately upon accessing the MyAdvertising application, and remains at the top of the page as you navigate through the tabs.  The following information is included in the account summary heading:

  • Business name
  • Business Account Number
  • Business address
  • Sales rep name

Home tab

The Home tab provides an immediate overview of your account. Every time you sign in to access your MyAdvertising account, the Home tab will be open for your immediate viewing, providing you with a quick glance of your account, including summaries of the Reporting, Billing & Payments, and Account Details tabs. You can customize the positioning of the summary boxes by clicking the heading of the box you want to move and dragging it to its desired position.

No need to make time-consuming phone calls or navigate through multiple pages.  Information is displayed in an easy to access manner so there's no hassle of transferring information by fax and no waiting to receive information.  We make it easy for you to get into the site, do what needs to be done, and get back to running your business.

Select the Home tab to view the following information:

Reporting

The following information is accessible only if you subscribe to the service(s):

  • Yellowbook Directory
  • Yellowbook Lead Tracker Calls received
  • Yellowbook.com Advertising clicks and impressions
  • WebReach Search Engine clicks
  • View your website traffic on Website Analytics

Billing & Payments

  • Current amount due
  • Whether or not the account is current
  • When late fees are assessed
  • Sample Bill

Reporting tab

The Reporting tab provides advertisers with product performance reporting regarding each of their products with Yellowbook. Charts, graphs, and detailed tables are provided along with aggregated data. Performance reporting is available for Yellowbook Directory Advertising, Yellowbook Lead Tracker Calls, and Yellowbook.com Advertising. In addition, you can access your WebReach Search Engine Ads and Website Analytics from the Reporting tab. The next sections include information on the different options from the Reporting tab drop-down. 

Reporting tab: Yellowbook Directory Advertising* selection

The Yellowbook Directory Advertising option on the Reporting tab includes extensive functionality; see the sections below for more details on this functionality.

NOTE:  Accessing the WebReach Report Center will open the Report Center application outside of the Yellowbook360 application; please note this is a separate application that is not contained within Yellowbook360. 

*If this option is grayed out, you are not currently using this Yellowbook advertising product. Please contact Yellowbook for more information regarding use of the WebReach Report Center.

View Directory Advertising Performance Reporting Details

To view details relating to your Yellowbook Directory Advertising:

  1. Select Yellowbook Directory Advertising from the Reporting drop-down. The resulting page includes the following statistics:
    • Total Coverage Areas
    • Total Categories Covered
    • Total Yellowbook Directory Ads
    • Total Directory Distribution
    • Coverage Map. You can view each of the advertiser's coverage areas. Click the button for a coverage area to left of the map to view different coverage areas.
    • Yellowbook Directory
    • Heading/Category (i.e. Plumber, Lawyer, etc.)
    • Ad Type
    • View Ad. Double-click the PDF icon in this column to view your print advertisement.
    • Book Distribution number

View the following Yellowbook Directory Information Statistics, located to the right of the coverage map:

    • Delivery (date)
    • Distribution
    • Population (in Coverage Area)
    • # of Households (in Coverage Area)
    • # of Businesses (in Coverage Area)
    • Median Income (within Coverage Area)

View Images of My Print Advertisements

To view an image of your print advertising as it appears in the Yellowbook print directory:

  1. Select Yellowbook Directory Advertising from the Reporting drop-down. Scroll down to the details-table.
  2. Double-click the PDF icon in the View Ad column for the directory that contains the ad you want to view. The image appears in the new window.

Export Directory Advertising Performance Reporting

To export the information that displays in the directory advertising details table:

  1. Select Yellowbook Directory Advertising from the Reporting drop-down.
  2. Click  one of the 3 exporting option icons/links located above the details table, you can choose from the following:
    • Export MS Excel. Details are provided in an Excel spreadsheet format allowing for sorting and editing of the data.
    • Export CSV File. Details are provided in a Comma Separated Values format allowing for sorting and editing of the data.
    • Export Adobe PDF. Details are provided in an Adobe PDF provided in a static PDF image.
  3. Continue with your internet browser's export process by choosing the Open or Save File option from the pop-up window. Opening the export file gives you immediate access to the information; you can then save the file from the opened program. Choosing the Save File option downloads the export to the location that you specify so that you can access the information at a later time.

Reporting tab: Lead Tracker Calls* selection

The Yellowbook Lead Tracker Calls option on the Reporting tab includes extensive functionality; please see the next 7 sections below for instructions on using the metered calls reporting functionality.

NOTE:  Accessing the WebReach Report Center will open the Report Center application outside of the Yellowbook360 application; please note this is a separate application that is not contained within Yellowbook360. 

*If the Lead Tracker link in the Reporting drop-down is grayed out, you have not yet chosen to include this feature on your account. To add Lead Tracker to your Yellowbook portfolio, call 1-800-YB-Yellow (1-800-929-3556) or talk to your local sales representative.

View Yellowbook Lead Tracker Details

To view a complete call log along with summary information:

  1. Select Yellowbook Lead Tracker from the Reporting drop-down. To view the drop-down, hover over the Reporting tab.
  2. Refer to the table to view the following information for each individual call made to your business—the most recent call is listed first:
    • Call Date
    • Time (Local)
    • Duration
    • Caller Name
    • Caller City
    • Caller State
    • Caller Zip Code
    • Directory. You can view a description of the advertiser's directory up to 10 characters. Hover your mouse over the book code to view the full description of the directory, as well as multiple descriptions.
    • Status (Completed/Missed/Busy)
    • Caller Number
    • Audio. Click the Audio icon to listen to the call—this option is only available if you elected to turn on the call recording feature prior to the call.
    • Call Rating.
      You can rate the incoming call or recorded call by assigning stars to the call. This will allow you to sort the details table by highly-rated, and conversely, lower-rated, calls. To rate a call, click the stars in the Call Rating column. A window displays allowing you to define the number or stars and add a comment about the call. Select OK when done.

If you have multiple pages of information, you can view the next and previous pages by clicking the forward and back buttons located along the bottom-left of the page. To jump to a specific page, type the page number in the box next to Page.

  1. Refer to the table to view the following information for each individual call made to your business—the most recent call is listed first:
    • Your business location plotted on the map
    • Incoming call origins from the table plotted on the map. Hover over the pin to view phone number, date, and incoming call time.

View Call Tracking Details for a Given Period of Time

You can view call details—number of Calls Received, Completed, Missed, and Busy—for any given period of time:

  1. Select Yellowbook Lead Tracker Calls from the Reporting drop-down.
  2. Select the date range you want to include in the call-details report. Click the Update button.
  3. View phone call statistics and graphical representation for the selected range/time period. These statistics include:
    • Calls Received
    • Calls Completed
    • Calls Missing
    • Calls Busy indicating the caller received a busy signal
  4. View details for individual calls.

If you have multiple pages of information, you can view the next and previous pages by clicking the forward and back buttons located along the bottom-left of the page. To jump to a specific page, type the page number in the box next to Page.

Note: You also have the option to view call details for only Print/Yellowbook.com Calls or only WebReach Calls by choosing one of these two options from the Calls From drop-down menu above the call-details table.

Listen to a Phone Call Audio Recording

This option is only available if you elected to turn on the call recording feature prior to the call.  To listen to a phone call Audio recording:

  1. Select Yellowbook Lead Tracker Calls from the Reporting drop-down.
  2. Click the Audio icon in the column to the right of the Caller Number.

Note: This option is only available if you have chosen to include the Lead Tracker feature on your account, and if you elected to turn on the call recording feature prior to the call.

To include Lead Tracker on your account, call 1-800-YB-YELLOW (1-800-929-3556).

View Only Print/Yellowbook.com Calls or Only WebReach Calls

To view only Print/Yellowbook.com phone call details or only WebReach phone call details:

  1. Select Yellowbook Lead Tracker Calls from the Reporting drop-down.
  2. Click the Calls From drop-down menu below the map.
  3. Select either Print/Yellowbook.com Calls or WebReach Calls.

Separate Call Details by Tracking Number (Location Phone Number)

To view the number of calls made to one of your business's phone numbers:

  1. Select Yellowbook Lead Tracker Calls from the Reporting drop-down.
  2. Click the Tracking Number drop-down menu and select an individual phone number from the list.

View Reports

To view a specific report:

  1. Select Yellowbook Lead Tracker Calls from the Reporting drop-down.
  2. Click the Calls From drop-down menu below the map.
  3. Select from the Report drop-down menu.

Export Yellowbook Metered Calls Details

To export the information that displays in the calls details table:

  1. Select Yellowbook Lead Tracker Calls from the Reporting drop-down.
  2. Click one of the 3 exporting option icons/links, located above the details table. You can choose from the following:
    • Export MS Excel. Details are provided in an Excel spreadsheet format allowing for sorting and editing of the data.
    • Export CSV File. Details are provided in a Comma Separated Values format allowing for sorting and editing of the data.
    • Export Adobe PDF. Details are provided in an Adobe PDF provided in a static PDF image.
  3. Continue with your internet browser's export process by choosing the Open or Save File option from the pop-up window. Opening the export file gives you immediate access to the information; you can then save the file from the opened program. Choosing the Save File option downloads the export to the location that you specify so that you can access the information at a later time.

Reporting tab: WebReach Search Engine Ads* selection

NOTE:  Accessing the WebReach Report Center will open the Report Center application outside of the Yellowbook360 application; please note this is a separate application that is not contained within Yellowbook360. 

The WebReach Search Engine Ads option on the Reporting tab includes extensive functionality; see the sections below for more details on this functionality. For more information regarding use of the WebReach Report Center visit the Report Center Help page.

*If the WebReach Search Engine Ads link in the Reporting drop-down is grayed out, you are not currently using this Yellowbook advertising product. Please contact Yellowbook for more information regarding the use of the WebReach Report Center.

View WebReach Search Engine Advertising Performance Reporting Details

To view details and statistics regarding your WebReach Search Engine advertising:

  1. Select WebReach Search Engine Advertising from the Reporting drop-down. If you have only one WebReach Report Center login, you will automatically be logged in and the Dashboard page appears. If you have multiple WebReach logins, continue below with the next step.
  2. From the WebReach Report Center Login page, enter your User Name and Password and select the Login button.

Reporting tab: Your Website Analytics* selection

NOTE:  Accessing the WebReach Report Center will open the Report Center application outside of the Yellowbook360 application; please note this is a separate application that is not contained within Yellowbook360. 

*If this option is grayed out, you are not currently using this Yellowbook advertising product. Please contact Yellowbook for more information regarding use of the WebReach Report Center.

Access Your Website Analytics

To access your analytics on the Website Analytics online tool:

  1. Select [your website name] from the Reporting drop-down. You are automatically signed into the Website Analytics application.

In the rare occurrence that you were not signed on automatically, please login using your username and password information as provided to you by your Yellowbook representative.

Billing & Payments tab

The Billing & Payments tab on your MyAdvertising homepage makes it easy for you to view and pay your bills online. Transactions will occur over a safe and secure Yellowbook payment site hosted by JPMorgan Chase. The Billing & Payments tab will save you checks, postage, and most importantly, time.

This tab is also where you will find your billing history information. View details and summaries for any bill within the last 13 months, including billing information for your Yellowbook SEO products if your advertising currently includes SEO products.  You can also access a PDF version of your bill here.  Hold your cursor over the information in the Bill Summary and Bill Details sections and an explanation for each item will appear.

Please see the information below for more detailed information about your billing and payment options.

Note: At this time, the ability to make payments for WebReach is not part of the Business Center functionality. To make a payment for WebReach, please call 1-800-YB-YELLOW (1-800-929-3556). Click here to access the WebReach Report Center.

Understanding your Bill

View a Sample Bill from the Billing & Payments or Home tab—viewing the Sample Bill provides you with an explanation of Yellowbook's billing setup and charges.  Comparing the Sample Bill alongside your current bill may help in understanding the billing process. 
To access the Sample Bill:

  1. Navigate to the Billing & Payments or Home tab.
  2. Click the Sample Bill link. In the Billing & Payments tab the Sample Bill link appears under the status of your account. In the Home tab, this link is located within the section labeled Billing & Payments.
  3. The Sample Bill appears in a new window. View the Sample Bill from this location and compare it to your current bill or print it out for later use.

Review Summaries of Most Recent Bills

To review the summary information for your most recent bills:

  1. Select the Billing & Payments tab.
  2. Select the Current Balance tab.
  3. Review the following advertising information in the Bill Summary section:
    • Previous Months Balance
    • Payments Received Through (date)
    • Adjustments Applied Through (date)
    • Billing Charge
    • Late Charge
    • Current Monthly Charge
    • Total Due (dollar amount)
  4. Review the following WebReach advertising in the Bill Summary section :
    • Previous Months Balance
    • Payments Received Through (date)
    • Payments Adjusted Through (date)
    • Billing Charge
    • Late Charge
    • Current Monthly Charge
    • Total Due (dollar amount)

Note: Hover over any of the items in the Billing & Payments tab for an explanation of the item that you are hovering over. Remember, "Total Due" is the dollar amount due for the date that you selected from the drop-down menu—this is not necessarily the same as your Current amount due as of today.

Review Bill Details and Statement History

View bill summary and detail information for previous statements by clicking the Show Statement Details link from the Current Balance tab. Clicking this link displays the Advertising Statement History tab that hosts the information.

To access your billing history and details:

  1. Click the Show Statement Details link located above the Bill Summary table. The Advertising Statement History tab now displays alongside the Current Balance tab and opens.
  2. Select the date for the billing information that you want to review from the Advertising Statement History for drop down menu.
  3. Review the information in the Bill Details portion of the page, underneath the Bill Summary section. For more information on the billing summary, please refer to the Review Summaries of Most Recent Bills section. The Bill Details section includes the following items:
    • Product Name
    • Publish Date
    • Payment Number
    • Deposit Received
    • Current Monthly Charge
    • Previous Monthly Balance
    • Received Payment
    • Payment Type (ACH for when you have opted to have your checking account automatically debited or RCC when you have opted to have your credit card automatically charged)
    • Adjustment
    • Remaining Balance
    • Total Due (dollar amount)

If you also have WebReach advertising, there will be a separate Show Statement Details link to access and display the WebReach and SEO Statement History tab. The tab functions in the same way as the Advertising Statement History tab.

View Bill in PDF Format

To view, save and print a PDF version of current or past bills:

  1. Select the Billing & Payments tab.
  2. Click the Show Statement Details link for the advertising type you want to view the PDF as WebReach advertising will also appear here. The [advertising type] Statement History tab now displays alongside the Current Balance tab and opens.
  3. Select a billing date from the previous 13 months the Advertising Statement History for drop-down menu.  If you require a statement earlier than 13 months prior to the current month, please contact Customer Service by calling 1-800-YB-YELLOW (1-800-929-3556).
  4. Click the Adobe icon to the right of the drop-down menu to open a PDF version of the bill.

Note: If you are unable to view the PDF version of a bill, download the newest version of Adobe Reader by clicking on the Download Reader Now link within this tab.

Make a Payment

To make an online payment from the Business Center:

  1. Click one of the Pay Now buttons—located within the Home tab and the Billing & Payments tab.
  2. The JPMorgan Chase payment center opens in a new window. Continue with the payment process. Payments can be made by E-check or Credit/Debit card. 

Note: For further payment information, refer to the JPMorgan Chase payment-center-specific JPMorgan Chase payment-center-specific Help page by clicking on the Help link located on the upper-right of the payment center window.

At this time, the ability to make payments for WebReach is not part of the Business Center functionality. To make a payment for WebReach and SEO , please call 1-800-YB-YELLOW (1-800-929-3556).

Account Details tab

The Account Details tab summarizes all of the products and services you've contracted from Yellowbook in one central location. Now, we make it easy for you to manage and compare the performance of various programs, coordinate and schedule payments, recognize opportunities to expand coverage, and the opportunity to generate more leads all from one location. This tab also allows you to view your ads, see how your ad appears online, and view images of your active contracts, as well as access direct mail and cable television ad program details.

View Your Advertising Bundles

To display your advertising bundles:

  1. Select the Account Details tab.
  2. Select the Bundles tab located within the Account Details tab. Your bundles are listed along with the items within your bundle. The individual items that make up a bundle include Product, Description, Heading, and Geography information.

If you have multiple pages of information, you can view the next and previous pages by clicking the forward and back buttons located along the bottom-left of the page. To jump to a specific page, type the page number in the box next to Page.

View Your Phonebook Advertising

To display the Print Directories that your business is listed in:

  1. Select the Account Details tab.
  2. Select the Phonebook tab located within the Account Details tab.  You are provided with a list of directories in which your print advertisements appear.  Click the links to see more detailed information about the ads. 

View Details for Phonebook Line Items

To view Line Items for your business in a Directory:

  1. Select the Account Details tab.
  2. Select the Phonebook tab located within the Account Details tab.

This section contains the following information:

o   Heading

o   Directory

o   Publication Date

o   Ad

o   Internet

o   Product Type


Note: Click the Back button to return to the Print Directory list.  Alternatively, click the Bundle Name link to view the Advertising Bundle to which it belongs.

View Images of my Directory Advertisements

To view an image of your Directory Advertising exactly as it appears in the Yellowbook Print Directory:

  1. Select the Account Details tab.
  2. Select the Phonebook tab.
  3. Select a Directory from the list.
  4. From within the Directory Line Items section, click the PDF icon from the View Ad column. View the image in the new window.

View Internet Placement ads

To view your internet placement ads as they appear on yellowbook.com:

1. Select the Account Details tab.

2. Select the Phonebook tab.

3. Select a Directory from the list.

4. From within the Directory Line Items section, click the film strip icon from the Internet Ad column.  View the ad in the new window.

View Your yellowbook.com Advertising Details

To display details for yellowbook.com advertising: 

  1. Select the Account Details tab.
  2. Select the Yellowbook.com tab located within the Account Details tab.
  3. View your Ad placement information:
    • Description, includes ad type and status
    • Heading
    • Coverage
    • Bundle Name
    • View Ad icon

View Your yellowbook.com Ads

To see your yellowbook.com business profile ads as they appear online:

  1. Select the Account Details tab.
  2. Select the Yellowbook.com tab within the Account Details tab. 
  3. Click the icon from the View Ad column (or from the View Internet Ad column within the Print tab for free listings) to view the selected advertisement in a new window. If a video ad is available, the video player will automatically launch. To view the video, click the Play button in the center of the screen.

View the Status of your Website

To view the current status of your website:

  1. Select the Account Details tab.
  2. Select the Yellowbook.com tab.
  3. View the current status of your website in the Status column. The status is one of the following:
    • New
    • Under Construction
    • Change Requested
    • Proof Available
    • Completed

View Your WebReach Information

To see your WebReach Information:

  1. Select the Account Details tab.
  2. Select the WebReach tab within the Account Details tab. Your WebReach products display as line items and include the following information for each product:
    • Product
    • Description
    • Period Start Date
    • Period End Date
    • Monthly Budget Amount
    • RCF/CP Amount
    • Total Monthly Amount

View Your Contracts

To see an image of your active contracts:

  1. Select the Account Details tab.
  2. Select the Contracts tab within the Account Details tab to view Description and Contract Date information.

View Direct Mail Advertising

To view the current status of your direct mail ads:

  1. Select the Account Details tab.
  2. Select the Phonebook tab. The line items for your direct mail ads appear here.
  3. From within the Directory Line Items section, Click the PDF icon from the View Ad column. View the image in the new window.

Messages

Click this tab to view messages received from the Yellowbook 360 Business center.  Here you can find updates such as notifications that your website proof is ready to review. 

View messages:

To view your messages:

1. Select the Messages tab.

2. Select a line item to view the content of a messages.  If no message line items are available to view, you have not received at this time and "No messages." is displayed in your inbox.

Approve your Website

When your website is available, a message with the subject "Website proof available" will appear in the Messages section at the lower-right of yourMy Advertising homepage or within the Messages tab.

To view the message and approve your website:

1. Select the message with the subject "Website proof available"

2. Select the Click Here linkto view your website.  A new page will appear that displays your website.

Note: During the proofing process, your website is not yet published to the internet. The internal links, email functionality and contact us form will not work until your site is approved and goes live.

3. To approve your website, click the Approve button if you approve the website and would like it to go live.

4. If changes need to be made to the website, click the Change button.  A Change Form will open in a new window.

Enter information for the following fields provided:

• Business Name

• Email Address

• Confirm Email

• Business Phone#

• Domain Name

• Contact Name

• Alternate Contact Phone# (optional)

• Best time to call

o   Select the Yes or No checkbox if you are a sales rep and have permission to act on behalf of your customer.

o   Changes will be processed within 5 days after they are submitted.  You will receive another message once your website is ready to review again.  Use the previous steps to review and approve your website.

Note: If you have purchased a Yellowbook Video Product and it is not available when your website is published, it will be added to your website once it is completed.

General Website Proofing Information

If you would like to learn about how your site was constructed and optimized for the search engines or if you have any other questions about the design process, please visit www.ybwebsiteinfo.com.